Simple Return & Refund Policy
Thanks for shopping at www.digiwiz.co.za
If you are not entirely satisfied with your purchase, we're here to help.
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 7 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Please note the following exceptions to our return and exchange policy:
• Discounted items are final and cannot be returned or exchanged
• Returned items must have tags still on and be returned in original packaging
• Returned items must have no visible signs of wear or use
How to return
To initiate a return or exchange, please complete the following steps:
1. Login to our online store using your email address
2. Choose the products you wish to return or exchange from your order
3. Print your order form that you received by email
4. Send an email to firstname.lastname@example.org with the return details and original order form and state the items you wish to return
If the return is due to any of the following
• Goods damaged in transit
• Malfunctioned products
• We shipped the wrong product or variant (e.g wrong colour)
You will not be charged shipping for the return. For all other return cases you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non¬refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us at
MAIL: email@example.com TEL:011 568 9702